How we collect, use, and protect your personal information
Last updated: January 1, 2025
PlayIQ Esports Academy collects various types of information to provide and improve our training services. This includes personal information you provide directly, such as your name, email address, gaming profiles, and training preferences when you register for our programs or contact us for support.
We also automatically collect technical information about your device and usage patterns, including IP addresses, browser types, operating systems, and interaction data with our platform. This helps us optimize performance and deliver personalized training recommendations.
Your personal information enables us to deliver customized esports training experiences, track your progress, and connect you with appropriate coaches and training programs. We use this data to analyze your performance metrics, recommend skill development paths, and facilitate communication within training cohorts.
We may also use your information to send important updates about your training programs, new course offerings, and platform improvements. Marketing communications are always optional and you can unsubscribe at any time through your account settings.
PlayIQ maintains strict controls over data sharing. We only share your information with verified coaches assigned to your training programs, and only the minimum necessary data required for effective coaching and progress tracking.
We may disclose information when required by law, to protect our rights or the safety of our users, or in connection with a business transaction such as a merger or acquisition. In such cases, we ensure appropriate safeguards are in place to protect your privacy.
We implement industry-standard security measures to protect your personal information, including encryption of sensitive data, secure server infrastructure, and regular security audits. Access to your information is restricted to authorized personnel who require it for legitimate business purposes.
While we take extensive precautions to protect your data, no internet transmission is completely secure. We encourage you to use strong passwords and keep your account credentials confidential to help protect your information.
Our platform uses cookies and similar technologies to enhance your user experience, remember your preferences, and analyze site usage patterns. Essential cookies are necessary for basic platform functionality, while analytics cookies help us understand how users interact with our training materials.
You can control cookie settings through your browser preferences or our cookie management tool. Disabling certain cookies may limit some platform features, but core training functionality will remain available.
PlayIQ integrates with select third-party services to enhance our training platform, including video analysis tools, communication platforms, and payment processors. These partners are carefully vetted and bound by strict data protection agreements.
We do not sell your personal information to third parties for marketing purposes. Any data sharing with service providers is limited to what is necessary to deliver our training services effectively.
You have the right to access, update, or delete your personal information at any time through your account dashboard. You can also request a copy of all data we hold about you or ask us to restrict processing of your information for specific purposes.
If you wish to withdraw consent for data processing or have concerns about how your information is handled, please contact our privacy team. We will respond to all requests within 30 days and work to resolve any issues promptly.
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Training progress data and performance metrics are typically retained for the duration of your active membership plus two years for historical analysis.
Account information and communication records are retained for seven years after account closure to support potential disputes or regulatory requirements. You can request earlier deletion of specific data types through your account settings.
PlayIQ operates globally and may transfer your information to countries outside your residence for processing and storage. We ensure all international transfers comply with applicable data protection laws and implement appropriate safeguards.
When transferring data to countries without adequate protection laws, we use standard contractual clauses or other approved mechanisms to maintain the security and privacy of your information throughout the transfer process.
Our services are designed for users aged 13 and older. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If we discover we have collected such information, we will delete it immediately.
For users between 13 and 18, we recommend parental involvement in account setup and ongoing training activities. Parents can contact us to review, modify, or delete their child's account information at any time.
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent notices on our platform.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
If you have questions about this privacy policy or concerns about how we handle your personal information, please contact our dedicated privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently.
For urgent privacy matters or data breach notifications, we maintain 24/7 response capabilities to ensure your concerns are addressed quickly and appropriately.